Wellness Coaching Australia's Blog

Coaching Communication Skills for better Client Outcomes

Posted on 09-5-2017 by Fiona Cosgrove

At Wellness Coaching Australia, we are passionate about helping people establish their careers as a health and wellness coach. We know that professional coaches will fill the gap in the healthcare system, supporting people to improve their health and wellness by creating sustainable change in their lifestyle habits. We also know that a career in this field can reap enormous returns, both personally and professionally to anyone entering it.

However, we forget sometimes, that becoming skilled at using even parts of the coaching model when working in a practice where behavior change is important, can benefit the client AND the practitioner.

If we think of this as “Skills Development” in the area of communication with clients, we start to speak the language that makes more sense to many. They may not want to be coaches, but they do want to be the best health practitioner they can be.

So how can undertaking training in this area help someone? Consider the following:
  • Better connection with clients;
  • Increased engagement by clients;
  • Higher adherence and compliance with any program set;
  • Lowered dropout rate;
  • Improved results in the long term for clients.
Do any of these sound desirable?  
They can all be achieved by learning to communicate with our people in a different way, by putting aside the old traditional expert approach of telling and advising and instead collaborating with our clients to create steps of change that they take responsibility and ownership of. This is exactly what our coaching courses offer.

These skills can be learnt and the immediate difference they will make on any conversation will be apparent. Turning a statement into a question, learning to really listen and reflect back to a client, helping them find their own reasons for change. These things will transform the relationships we create with the people we want to help.  

So if you have been “sitting on the fence” with undertaking studies with us, why not just start with Level 1 – Foundations of Wellness Coaching which will have you walking away being able to communicate with your clients in a much more engaging and outcomes driven way.

About the Author - Fiona Cosgrove

Fiona Cosgrove’s 25 years experience as a business owner, a trainer, lecturer, coach and presenter, positions her well to identify and employ the strengths of your staff making your business a pleasure to work in and deal with. 


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