This document outlines the terms of service that apply to the Professional Certificate in Health and Wellness Coaching. The Professional Certificate program includes a suite of wellness coaching, lifestyle and business training subjects that aim to equip students to provide health and wellness coaching services within their own business or other organisation.

All students must declare that they have read, understood and agree to the terms and conditions before enrolling in the Professional Certificate in Health and Wellness Coaching (‘Professional Certificate program’). 

Terms and Conditions

In purchasing the Professional Certificate program you understand, acknowledge and agree to the following Terms of Service.

1. Recognised Prior Learning (RPL)

You may be eligible for subject exemption if you have completed individual Wellness Coaching Australia training courses, since February 2017, that are subjects within this program. Approval is granted on its individual merit and an application process must be undertaken. Exemption will only be granted if you: 
  1. Complete an RPL application; and
  2. Provide evidence of completion of Wellness Coaching Australia training.
For more information contact us at info@wellnesscoachingaustralia.com.au

2. Commitment and Participation

By enrolling in the Professional Certificate program, you: 
  1. Commit to complete the course in its entirety;
  2. Agree to notify Wellness Coaching Australia immediately if you have any medical difficulty any condition that arises at any time during your enrolment in the Professional Certificate program that will affect your ability to participate; 
  3. Agree to notify Wellness Coaching Australia of any grievances that may arise during the course of your study as per POL008 Grievance and Appeals Policy; and
  4. Agree to attend all mandatory sessions as far as practicable.

3. Course Completion

You will receive a Certificate of Completion when: 
  1. You complete all subjects in the Professional Certificate program in their entirety within the allowed period of the program (24 months from the date of enrolment);
  2. You receive a Competent Grade as a minimum pass mark for every unit; and
  3. You have paid for the course in full. 
In the event that your payments fall behind or are declined, your access to course materials and completion certificates will be suspended until arrears are rectified.

Please refer to our Enrolment and Assessment Policy for more information (POL005 Enrolment and Assessment Policy).

4. Payment 

By enrolling in this course, you agree to: 
  1. Pay all required Fees in full – either up front or via an agreed payment plan (see Schedule 1); and
  2. Notify Wellness Coaching Australia immediately of any financial difficulty that arises which will affect your ability to pay the full Fee; and
  3. Pay all costs associated with failed online or credit card payments.

5. Cancellation and Refunds (refer to WCA’s POL001 Refund and Returns Policy)

Cancellation with full refund or credit are only available in these circumstances:
  1. If Wellness Coaching Australia is unable to provide the training and assessment services advertised at the time of enrolment; or
  2. As a credit that relates to an overpayment. 

Cancellation with partial refund is only available in these conditions:
  3. To students who pay for the Professional Certificate program who elect to pay in full and up-front (and all three of the following conditions are met:
         a. The cancellation occurs within the 7-day cooling off period where Day 1 commences on the day of full fee payment; and
         b. The Managing Director approves the cancellation. 
  4. If these conditions are met, then a $1000 non-refundable deposit will be retained by Wellness Coaching Australia and the balance will be refunded to the student within 2 business days of the financial hardship claim being approved (5.1.c). 

Refunds will not be issued any other circumstance, including the following:
  • You change your mind
  • You have submitted any assessment/s for marking
  • You find the course too difficult
  • You no longer require the course
  • Your employment status changes
  • Your personal circumstances change
  • Your financial position changes (excepting clauses 5.1, 5.2 or 5.3 above)
  • Your circumstances change due to family health issues
  • Your access to resources change including access to reliable internet
  • You find the course at a lower cost elsewhere or decide on an alternative delivery method. This will be deemed as change of mind.
  • You have breached the Code of Conduct (POL006 Code of Conduct)
  • You have failed to complete the course within the designated period (i.e your student account has expired) with an approved deferral or course extension.

6. Course Deferment

Students can opt to defer their studies at anytime where they have up to 24 months from the date of the original enrolment to have recommenced and completed all their subjects. 
All students must complete a deferment application form and send to the student support coach for processing. 

DOWNLOAD THE DEFERMENT APPLICATION FORM HERE

Fees maybe applicable if the date of the deferment application sits within the individual subject change of dates where fee would apply (refer to section 7 below). 

Once your deferment application is processed, you will be invoiced for any outstanding subject change of date fees and re-enrolment in a future course intake confirmed by your student support coach.

7. Individual Subject Change of Date

Your 12 month course study timetable devised with your Student Support Coach at the time of enrolment locks in specific subject commencement dates. If you need to change your study timetable at any time, you must provide adequate notice in advance to avoid any potential subject change of date fees. Each subject requires different notice periods. Please refer to these notice period below. 

COACHING STUDY PATH

Workshop delivery format for Levels 1 and 2
  1. Date change request more than 30 days prior to the workshop/webinar course commencing = No charge
  2. Date change request 22-29 days prior to the workshop/webinar course commencing = $40 admin fee
  3. Date change request 15-21 days prior to the workshop/webinar course commencing = change of date fee of 25% of subject fee
  4. Date change request 14 days or less prior to the workshop/webinar course commencing = change of date fee of 50% of subject fee 
Level 2 Webinar
  1. Date change request more than 30 days prior to the course start date = No charge
  2. Date change request 22-29 days prior to the course start date = $40 admin fee + the difference in price between original booking and new booking (if applicable).
  3. Date change request 8-21 days prior to the course start date = Cancellation fee of 25% of webinar fee + the difference in price between original booking and new booking (if applicable).
  4. Date change request 7 days or less to the course start date = Cancellation fee of 50% of webinar fee + the difference in price between original booking and new booking (if applicable).
  5. Date change request once the course has commenced = forfeit fees and no credit transfers to a new booking.
Level 3
  1. Date change request more than 30 days prior to the Level 3 course commencing = No charge 
  2. Date change request less than 30 days prior to the Level 3 course commencing = $75 admin fee
  3. Date change request once the course has commenced = change of dates no longer accepted and standard cancellation policy would apply.

HEALTHY LIFESTYLE PRACTICE STUDY PATH
  1. Date change request more than 1 business day prior to the planned commencement date = No charge
  2. Date change requests less than 1 business day prior to the planned commencement date will not be approved and subject material will be provided to the student as originally planned. If the student is unable to undertake studies at this time we recommend they keep the subject material on hand and re-commence studies when they are next able to. 

BUSINESS STUDY PATH

Passion to Profit
  1. Date change request more than 30 days prior to the Passion to Profit course commencing = No charge 
  2. Date change request less than 30 days prior to the Passion to Profit course commencing = $75 admin fee
  3. Date change request once the course has commenced = change of dates no longer accepted and standard cancellation policy would apply.

8. Confidentiality, Intellectual Property and Privacy

Your personal data is managed in accordance with our Policy (POL002 WCA Privacy Policy).
  1. You will keep confidential all information discussed and/or presented, including but not limited to personal details of other students, the intellectual property of the Professional Certificate program, and the structure and content of the Professional Certificate program; and
  2. You give Wellness Coaching Australia full rights to access, collect, share and use student data, without identifying you individually, for the purposes of research and promotion; and
  3. That Wellness Coaching Australia may contact you by email from time to time with information and promotions.

Schedule 1 - Fees

  • The total cost of the Professional Certificate in Health and Wellness Coaching – Business Way is $4900. 
  • The revised format without the business study path (available to approved applicants only) is $3900.
Subject exemptions due to approval of Recognition of Prior Learning will result in a lower course fee. These will be calculated on an individual basis. 

A 5% discount is available for students who pay in full, up front (at the time of enrolment).

There are two options for payment of the Fees for the Professional Certificate program.

1. Option #1:  12-month payment plan enrolments

Option 1 comprises payments as follows:
  1. Initial Deposit (non-refundable) upon enrolment - $1000
  2. Second payment - $500 - due in 2nd month of commencing the course (prior to commencing Level 3 coaching subject)
  3. Monthly instalments for balance
  • Full course - 10 x $340 instalments paid in the first week of each month. Instalments will commence one month after receipt of the second deposit payment (study month no. 3)
  • Revised course without business study path - 10 x $240 instalments paid in the first week of each month. Instalments will commence one month after receipt of the second deposit payment (study month no. 3)

This payment plan is based on the standard course intake study plan (see course intake study calendar for your specific course intake for more details).

If you receive subject exemptions (due to approval of Recognition of Prior Learning) these will be taken off the last payments of the payment program. This will be confirmed at the time of enrolling. 

If you wish to complete the course in less than the standard 12-month study plan, the following conditions apply:
  1. an individualised plan must be negotiated with the Student Support Coach within 3 weeks of enrolment; and
  2. a revised payment plan must be negotiated with the Administration team; and 
  3. individual unit certificates will only be issued when the units are completed, assessed and paid in full.

2. Option #2:  Pay in full course enrolments

For Option 2, a 5% discount is available to students who elect to pay the full course fee upfront. 

  • The total cost of the course if paid in full, up front, less 5% is $4655.
  • Revised course without business study path - the total cost of the course if paid in full, up front, less 5% is $3705.