LEVEL 1 & LEVEL 2 WORKSHOPS 

In the event of a booking cancellation, the following refund schedule will apply:
a) Cancellation 30 days or more prior to the course start date = full refund
b) Cancellation 15-29 days prior to the course start date = 50% refund
c) Cancellation 14 days or less prior to the course start date = no refunds

In the event of a booking date change, the following administration fee schedule will apply:

a) Date change request more than 30 days prior to the course start date = No charge
b) Date change request 22-29 days prior to the course start date = $40 admin fee + the difference in price between original booking and new booking (if applicable).
c) Date change request 15-21 days prior to the course start date = Cancellation fee of 25% of workshop/webinar fee + the difference in price between original booking and new booking (if applicable).
d) Date change request 14 days or less prior to the course start date = Cancellation fee of 50% of workshop/webinar fee + the difference in price between original booking and new booking (if applicable).


LEVEL 2 WEBINAR COURSE

In the event of a booking cancellation, the following refund schedule will apply:
a) Cancellation 30 days or more prior to the course start date = full refund
b) Cancellation 15-29 days prior to the course start date = 50% refund
c) Cancellation 14 days or less prior to the course start date = no refunds
d) Cancellation once the course has commenced = forfeit fees and no refunds provided

In the event of a booking date change, the following administration fee schedule will apply:

a) Date change request more than 30 days prior to the course start date = No charge
b) Date change request 22-29 days prior to the course start date = $40 admin fee + the difference in price between original booking and new booking (if applicable).
c) Date change request 8-21 days prior to the course start date = Cancellation fee of 25% of workshop/webinar fee + the difference in price between original booking and new booking (if applicable).
d) Date change request 7 days or less to the course start date = Cancellation fee of 50% of webinar fee + the difference in price between original booking and new booking (if applicable).
e) Date change request once the course has commenced = forfeit fees and no credit transfers to a new booking.


LEVEL 1 & 2 ACCELERATED WELLNESS COACHING PROGRAM 

In the event of a cancellation, the following refund schedule will apply:
a) Cancellation 30 days or more prior to the workshop date = 50% refund of the course payment that covers the workshop portion of the program.
b) Cancellation 15-29 days prior to the course start date = 25% refund
c) Cancellation 14 days or less prior to the course start date = no refunds

In the event of a date change, the following fee schedule will apply:
a) Date change request more than 30 days prior to the workshop date = No charge
b) Date change request 22-29 days prior to the workshop date = $40 admin fee + the difference in price between original booking and new booking (if applicable).
c) Date change request 15-21 days prior to the workshop date = Cancellation fee of 25% of workshop/course fee + the difference in price between original booking and new booking (if applicable).
d) Date change request 14 days or less prior to the workshop date = Cancellation fee of 50% of workshop/course fee + the difference in price between original booking and new booking (if applicable).


LEVEL 1 ONLINE COURSE 

1) Refunds for online courses and products are not available if you change your mind about your purchase.
2) You are entitled to a refund, credit or repair for purchases only in these circumstances:
a) If the goods are NOT of merchantable quality - a basic level of quality that would be reasonable to expect;
b) If the goods don't match the description given when ordered.

LEVEL 3 COURSE 

In the event of a booking cancellation, the following refund schedule will apply:
a) Cancellation 4 weeks or more prior to the course start date = full refund  
b) Cancellation less than 4 weeks prior to the course start date = forfeiture of your $500 deposit and if any additional payments were received this balance will be refunded.
c) Cancellation once the course has commenced = no refunds applicable and forfeiture of any payments received.

In the event of a booking date change, the following administration fee schedule will apply:
a) Date change request 4 weeks or more prior to the course start date = No charge
b) Date change request less than 4 weeks prior to the course start date = $75 + the difference in price between original booking and new booking (if applicable).
c) Date change request once the course has commenced = change of dates no longer accepted and standard cancellation policy would apply.

Cancellation and refund policy: Sale of all Goods (products) provided by Wellness Coaching Australia

1) Return or refunds for Goods are not available if you change your mind about your purchase.
2) You are entitled to a refund, credit or repair for Goods purchased from Wellness Coaching Australia in these circumstances:
a) If the goods are NOT of merchantable quality - a basic level of quality that would be reasonable to expect;
b) If the goods don't match the description given when ordered.